Reference

Terms Conditions That Govern Your Use

These terms set out the rules between you and ranjitu when you hold an account, place wagers, deposit through DANA, OVO or GoPay, or withdraw funds.

Account RulesDeposit & WithdrawalWager ConditionsEligibilityDispute Process
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ranjitu Terms Conditions That Govern Your Use
SECURITY AND DATA HANDLING

How We Protect Your Data Under These Terms

Every clause in our terms exists to keep your account secure and your interactions with ranjitu transparent. Below we outline six key areas of how data, cookies, security and account management are handled — all governed by the conditions on this page. If you want changes to your data or account status, the contact paths above apply.

Account Data Storage

Your registration details — name, email, phone number — are stored on encrypted servers. We retain this data for as long as your account remains active and for a reasonable period after closure to satisfy any outstanding obligations.

Cookie Usage

We use cookies to maintain your login session, remember device preferences, and collect anonymised analytics. You can control cookie behaviour through your browser settings, though disabling them may affect how the platform functions on your device.

Payment Verification

When you deposit via DANA, OVO or GoPay, we verify the transaction ID against the payment provider's records. Withdrawal requests above certain thresholds trigger additional identity checks before we release funds to your wallet.

Account Security Measures

We enforce session timeouts and may request re-authentication when you access sensitive settings. If suspicious login activity is detected — for example, access from an unfamiliar device — we temporarily lock the account until you confirm ownership.

Data Change Requests

You can request updates to your personal information by contacting support via live chat or email. Changes to core identity fields like name or date of birth require document verification before we process the update in our system.

Retention and Deletion

After account closure, we retain records for a defined period to comply with applicable obligations and to resolve any disputes that arise. You may request deletion of marketing data separately without closing your account entirely.

POLICY SUPPORT CHANNELS

How to Reach Us About These Terms

Questions about any clause in these terms? Our support team can clarify account obligations, withdrawal conditions, or dispute procedures. You can reach us through any of the channels below — keep your registered account details ready so we can verify your identity before discussing account-specific matters.

Live Chat Open the chat widget from any page on ranjitu. A support agent will walk you through specific clauses, explain wager rules, or help you understand how verification affects your withdrawal timeline.
Email Send a detailed message referencing the clause number or topic area. We reply to policy-related enquiries with a written explanation you can keep for your records, including any steps you need to take next.
Help Centre Browse categorised articles that break down account rules, deposit conditions via DANA, OVO or GoPay, and the dispute resolution process. Each article links back to the relevant term section for full context.

Common Questions About Our Terms & Conditions

We have gathered the questions our support team fields most often regarding these terms. Each answer points you to the relevant obligation or process so you know exactly where you stand.

Eligibility depends on local law in your region. You must meet the minimum age requirement set by your jurisdiction, provide accurate personal details during registration, and reside in an area where access to our services is permitted.

No. Our terms allow one account per individual. If we detect duplicate accounts — even across different e-wallets like DANA or OVO — we reserve the right to suspend all associated accounts and withhold any outstanding balances pending investigation.

Every deposit method, including GoPay, is subject to the same conditions. Funds appear in your account wallet once confirmed by the provider. You agree that deposited amounts are used for wagering and that withdrawal rules apply before funds leave the platform.

We may suspend or close your account, void pending wagers, or withhold balances depending on the severity of the breach. You will receive notification through your registered email explaining which clause was violated and what steps follow.

Contact our support team via live chat or email with your registered account details. After identity verification, we will provide a summary of the personal data we hold, along with the purposes for which it is stored and the retention period.

We may update terms at any time. Significant changes are communicated via email or an in-platform notification. Continued use after a published update constitutes acceptance. We recommend checking this page periodically, especially after receiving notifications from us.

Product-specific rules — published separately for sportsbook markets like Liga 1 football and for live tables — form part of these terms. In a dispute, we review event data, transaction logs and the applicable product rules before reaching a resolution.

You can request account closure through support at any time. Any remaining balance that meets withdrawal conditions will be returned to your registered payment method — DANA, OVO or GoPay — after standard verification. Pending wagers may need to settle first.

Withdrawals are processed after identity verification. If you have not completed verification, we hold funds until documents are submitted and approved. Wagering requirements tied to promotional offers must also be met before a withdrawal clears.

The same terms apply regardless of how you access ranjitu — whether through a mobile browser on your phone in Bandung or a desktop session. Account rules, wager conditions, and payment procedures remain identical across all devices.

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