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How We Handle Your Data and Rights

We keep this page straightforward so you know exactly what happens with your information, how your account is protected, and what rights you hold when you use ranjitu. Availability depends on local law and eligible regions — this document applies wherever access is permitted.

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ranjitu How We Handle Your Data and Rights
POLICY CONTACT PATHS

Reach Us About Legal or Data Matters

If you have a question about your rights under this policy, your data, or a request to modify or delete personal information, use one of the channels below. We aim to acknowledge data-related queries within a reasonable timeframe and provide a substantive response after verifying your identity through your registered account email.

Live Chat Open the chat widget from any page on the site while logged in. Identify yourself with your registered email and state your legal or data query — the agent will escalate to our compliance team if needed.
Email Send your request to the support address listed in your account dashboard. Include your account username, registered email, and a clear description of the data action you need — deletion, correction, or export.
Account Settings Request Navigate to your account profile and select the data or privacy section. You can submit a formal data request directly from there, which links to your verified identity automatically for faster processing.
DATA AND SECURITY HANDLING

How We Protect Your Account and Information

We built our internal data approach around what matters to you — knowing what we collect, why we collect it, and how you can act on it. Every layer below directly affects how your account operates day to day, whether you are depositing via GoPay from Surabaya or reviewing withdrawal records on your phone.

Data Collection Scope

We collect your name, email, phone number, and payment reference IDs from DANA, OVO, or GoPay transactions. We do not store full card numbers or e-wallet PINs — only what we need to reconcile account activity.

Cookie Use

Our site uses cookies to maintain login sessions, remember your language preference, and measure page performance. You can clear cookies through your browser settings, though doing so may log you out or reset display preferences.

Account Security Layers

Your account is protected by an encrypted password and optional two-factor verification sent to your registered phone number. Failed login attempts trigger a temporary lock, and we notify you via email if a new device accesses your account.

Data Retention Period

We retain personal data for as long as your account is active, plus any additional period required by applicable law. Once retention obligations expire, data is anonymised or deleted from active systems within a reasonable cycle.

Your Right to Request Changes

You may request correction, export, or deletion of personal data at any time through live chat or the account settings panel. We verify your identity before processing — expect confirmation once the action is completed on our end.

Third-Party Sharing

We share data only with payment processors like DANA, OVO, and GoPay to complete transactions, and with fraud-prevention services when flagged activity occurs. We do not sell personal data to advertisers or unrelated third parties.

Common Questions About Our Legal Policies

Below are the questions our support team receives most often about data, eligibility, cookies, and account rights. If your question is not here, reach out through live chat or email.

We collect your full name, email address, phone number, and a reference ID from your DANA, OVO, or GoPay deposit. We do not store your e-wallet PIN or full payment credentials — only what is necessary to reconcile transactions.

Yes. Log in and navigate to your account settings, then submit a data deletion request. We verify your identity through your registered email first. Once confirmed, personal data is removed from active systems within our processing cycle, subject to any retention law.

Access depends on local law and eligible regions. We do not provide legal advice on your jurisdiction. If you are unsure, consult a local legal professional before creating an account. We may restrict accounts we believe are operating from ineligible locations.

Only with payment processors — DANA, OVO, GoPay — to complete your transactions, and with fraud-detection services when suspicious activity is flagged. We never sell your personal information to advertisers or unrelated commercial entities.

We use session cookies for login persistence, preference cookies for language settings, and analytics cookies to measure page performance. You can disable or clear them in your browser settings, though this may log you out or reset your display preferences.

After account closure, we retain data only for the period required by applicable law in the regions we serve. Once that obligation expires, records are anonymised or permanently deleted from active databases within our standard processing window.

Your password is encrypted at rest, and you can enable two-factor verification via SMS to your registered number. Multiple failed login attempts lock the account temporarily, and we send an email alert when a new device is detected on your session.

Yes. Submit a data export request through live chat or the account settings privacy panel. After identity verification, we compile a file of your stored personal information — name, email, phone, transaction reference IDs — and send it to your registered email.

Material changes are communicated via email to the address linked to your account before they take effect. Continued use of the platform after the stated effective date means you accept the updated terms. You can always review the current version on this page.

Open a live chat session while logged in and request escalation to the compliance team, or send a detailed email from your registered address. We aim to acknowledge your concern promptly and investigate internally, then respond with findings and any corrective action taken.

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